salon policy

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At Lash Centre, we are a small business committed to providing high-quality service. To protect the integrity of our operations and ensure a smooth experience for all clients, we have a booking and cancellation policy in place. Thank you for your understanding and cooperation.

• Card Capture Required:
  A valid card is required to book and secure your appointment. You will not be charged at this stage unless cancellation or no-show terms apply.
   
• Deposit for New Clients:
  A 50% deposit is required for all new clients. Existing clients are not required to pay a deposit.

1. Choose Your Appointment Slot
   Select a date and time that suits you. If no slots are available, you may join the waiting list — although it’s not guaranteed, it's always worth trying. We recommend booking weeks or even months in advance, especially if you have a special event.
    
2. Complete Consent Forms
   After booking, you will receive a link to complete your electronic consent forms online. These must be completed before your appointment.
    
3. Pay the Deposit (New Clients Only)
   If you are a first-time client, you must pay your 50% deposit within 24 hours of receiving the payment link (sent via SMS).
    ⚠️ Please ensure you provide a valid mobile number during booking.
   If the deposit is not received within 24 hours, your appointment will be cancelled automatically.
    
4. Patch Test (New Clients Only)
   Once your deposit is received and your appointment confirmed, you will be invited by Anastasia for a patch test. This is mandatory before your treatment.
    
5. Returning Clients
   If you have visited us before, no deposit is required.

We operate a strict 48-hour cancellation policy.

• Cancel/Reschedule for Free:
  Appointments can be cancelled or rescheduled online up to 48 hours in advance at no cost.
   
• Late Cancellation (within 48 hours):
  A 100% cancellation fee will apply and be charged to the card on file.
   
• No-Show:
  If you miss your appointment, the full appointment fee (100%) will be charged automatically.

If you are a regular client and experience an emergency, please contact Anastasia directly. If she has any availability within 24 hours of your original booking, she will try her best to accommodate a reschedule.

• If your card fails and we are unable to collect the applicable fee (late cancellation or no-show), you will lose access to booking services until the outstanding balance is cleared.
   
• To clear your balance, please message Anastasia directly at 07476 013013, and a secure payment link will be sent to you.

In the rare case that Lash Centre needs to cancel your appointment, no fees will apply.

 We do not provide infill services for lashes done elsewhere. In this case, you will need to book a removal service along with a new full set. 

*Maximum Customer Weight for our beauty bed: 110kg

To ensure a calm, professional, and respectful environment for all clients, please take a moment to read and follow the guidelines below:

• Please arrive exactly at your scheduled appointment time.
  Ring the doorbell once and wait to be invited in.
   
• Do not arrive early.
  We operate on a back-to-back appointment schedule and have limited capacity, so we kindly ask that you do not ring the bell or wait at the door before your appointment time.
  If you do arrive early, we recommend that you wait in your car or visit a nearby Costa Coffee shop until your scheduled time to avoid waiting outside unnecessarily. We appreciate your understanding.

• For safety, hygiene, and comfort, please attend your appointment alone.

• No shoes on the treatment bed.
  Please remove your shoes before lying down to help maintain cleanliness for all clients.
   
• No filming or content creation without prior permission.
  If you are a content creator or wish to take photos or videos, you must request approval in advance from the salon owner.
  Filming or taking photos without permission is not allowed.

• A 15-minute grace period is allowed if you're running late.
   
• If you arrive more than 15 minutes late, we may no longer be able to accommodate your appointment, and the door may be closed.
   
• In this case, your appointment will be marked as a “No Show”, and 100% of the service fee will be charged to your card.

If you're delayed, please text 07476 013013 as soon as possible.
We are unable to extend your treatment or wait beyond the 15-minute grace period.